When Your Landlord Won’t Fix It: Tenant Remedies Under the Virginia Residential Landlord and Tenant Act

Most people who rent in Virginia sign a lease, hand over a security deposit, and never even know the name of—let alone read a line of—the law that governs their relationship with their landlord and protects their rights. Then the heat dies in January and the property manager stops returning calls. The stain on the bathroom ceiling grows a little darker every week, and a smell begins emanating from it. The air conditioning quits in the middle of an August heat wave, and the maintenance ticket sits “in progress” for a month. The landlord keeps the security deposit for “carpet replacement” in a unit with hardwood floors. If any of these happen, the Virginia Residential Landlord and Tenant Act suddenly becomes most important law in the Commonwealth.

Most tenants in these situations assume they have two options: keep waiting, or break the lease and move. Luckily, though, the law gives you considerably more options than that. The Virginia Residential Landlord and Tenant Act (“VRLTA”), Va. Code § 55.1-1200 et seq., imposes concrete, enforceable duties on landlords, and arms tenants with remedies that, if used correctly, can get repairs made, reduce or redirect rent, end a bad lease without penalty, or even recover damages and attorney fees.

The operative words here, though, are used correctly. The VRLTA is a statute of procedure as much as of rights. Essentially every remedy it offers is conditioned on specific steps taken in a specific order, and tenants who skip them often discover that a strong grievance has become a weak case. I have negotiated and litigated on behalf of tenants across Northern Virginia on everything from failed HVAC systems and flaming water heaters to improper charges, wrongful notices to vacate, and withheld deposits. This article is based on that experience, and covers the case law on which I rely in those matters, to help you land on the right side of that line.

An Old Idea, Given New Strength

In Virginia, the idea that a landlord who fails to keep the premises comfortable forfeits the right to collect rent did not begin with the VRLTA. More than a century ago, in Buchanan v. Orange, 118 Va. 511, 88 S.E. 52 (1916), the Supreme Court of Appeals of Virginia (Now called the Supreme Court of Virginia) considered the case of a Richmond milliner who rented the second floor of a brick storehouse. Her landlord had promised to supply heat. The furnace could not heat the floor, the stove the landlord installed in its place coated her stock in soot and ash, and her attorneys’ letters went unanswered. When the cold season made the premises uninhabitable, she moved out, and the landlord sued her for the rest of the rent.

In a watershed moment, Mrs. Orange won. The Court held that “the great weight of modern authority sustains the view that the facts of the instant case constitute a constructive eviction and entitle the defendant to a release from the payment of rent not due when the premises are vacated.” The landlord had argued that there could be no eviction because he never intended to drive her out; the Court answered that intent may be inferred from the landlord’s conduct.

111 years later, I still use Buchanan in my work, because it makes a point that landlords sometimes forget: the duty to provide a habitable home is not a modern regulatory invention, and is in fact the heart of the matter in a residential lease. The holding of this case is a principle Virginia courts have enforced for generations, which the General Assembly has since codified and given considerably sharper teeth.

What the VRLTA Actually Requires of Your Landlord

The foundation of every tenant remedy is Va. Code § 55.1-1220, which sets out the landlord’s baseline obligations. Under the VRLTA, your landlord must:

• Comply with building and housing codes that materially affect health and safety;

• Make all repairs and do whatever is necessary to keep the premises in a fit and habitable condition;

• Keep electrical, plumbing, sanitary, heating, ventilation, and air-conditioning systems, and any appliances the landlord supplies, in good and safe working order;

• Supply running water and reasonable amounts of hot water at all times, heat in season, and reasonable air conditioning where it is provided;

• Keep common areas of multifamily buildings clean and structurally safe; and

• Prevent the accumulation of moisture and the growth of mold, respond promptly to a tenant’s notice of mold, and promptly remediate visible mold.

These duties are objective. The question is not whether the landlord is a nice person or is “working on it,” but whether the furnace works, whether the water is hot, and whether the mold is gone. That is the intent of the law, and how a judge is likely to interpret it.

Just as importantly, these duties generally cannot be signed away. In the recent case of Parrish v. Vance, 80 Va. App. 426, 435-36, 898 S.E.2d 407, 411 (2024), a landlord pointed to a lease clause making the tenant responsible for “[c]ontrolling and eliminating household pests including but not limited to fleas.” The Court of Appeals of Virginia was not convinced, holding in a published opinion that “Code § 55.1-1220(A) provides tenants a warranty of habitability that a landlord and tenant cannot waive by agreement.” Id. at 439-40. The tenant, who had lived with a flea infestation that the landlord never adequately treated, kept the judgment the Fairfax County Circuit Court had entered for her: termination of the lease, the rent she had paid into escrow, and her attorney fees.

The Supreme Court of Virginia has likewise noted that the uniform act on which the VRLTA was modeled “follows the warranty of habitability doctrine.” Isbell v. Commercial Investment Associates, Inc., 644 S.E.2d 72, 76 (2007). The “warranty of habitability” is the legal theory under which assumed in any rental agreement for a home is that the dwelling be fit for habitation. Isbell carries an important caution as well: the Court held that the Act “provides a comprehensive scheme of landlords’ and tenants’ contractual rights and remedies,” and does not by itself create a tort claim for personal injuries caused by a failure to repair. Id. at 78. In other words, the VRLTA’s power lies in its own remedies, which is exactly why it is so useful to know them, and have lawyer work for you who is experienced in applying them.

The General Assembly has also been busy on this front. Since July 1, 2026, landlords covered by the Act generally may no longer bill tenants for routine maintenance and repair, and may charge only for repairs made necessary by the tenant’s own violation of the Act. Charging a tenant for a problem that is the landlord’s duty to fix was improper even before that amendment, and I have said so on behalf of clients in the past. Now the law says so expressly.

Step One, Every Time: Put It in Writing!

If you remember one thing from this article, make it this: almost every VRLTA remedy begins with written notice to the landlord. Not a phone call. Not a conversation in the parking lot with the maintenance technician. Written notice, delivered in a way you can prove, is the way.

The statute’s clocks do not start running until the landlord receives that notice. The 14-day repair window, the 21-day cure period, and the 30-day presumption of unreasonable delay all count from that time. A tenant who has informed his or her landlord verbally for four months may, in the eyes of the law, have not put his or her landlord on notice at all.

A good notice letter does four things:

1. Identifies the unit, the lease, and the landlord or managing agent by name;

2. Describes each defective condition specifically, with dates and, ideally, photographs attached;

3. Cites the landlord’s duty, typically under Va. Code § 55.1-1220, and states what you expect to be done; and

4. Is sent by a method that creates a record, such as certified mail, the address designated in your lease for notices, or a written-notice portal the lease authorizes. Make sure you keep a copy.

Two notes of caution: First, if your lease designates a particular address or method for notices, use it. Landlords and their counsel are quick to argue that notice sent the wrong way was never “received.”

Second, notice to a landlord, just as their notice to a tenant, has to meet the statutory requirements exactly, and these can often be extremely technical and detailed. Courts have, in my experience, not hesitated to find that notice drafted by a layperson, whether a landlord of tenant, failed because of a small technicality that was not followed. If you are needing notice prepared to serve on a landlord, it generally pays to have an attorney who has handled many such legal instruments do the drafting, or review and revise one you have already written.

Demand Letters: Often Essentially the Whole Case

Litigation is not always the first move, and often it should not be. In my practice, a well-built demand letter from counsel resolves a substantial share of landlord disputes, meaning that the courts never need to become involved at all. The reason is simple arithmetic. Several of the remedies above carry attorney-fee provisions, and § 55.1-1243.1 carries statutory damages that can dwarf the cost of the repair to a landlord. A letter that lays out the facts, the statutory duties, the case law, the remedies available, and the fee exposure tends to concentrate a property manager’s attention in a way that a fourth maintenance ticket just does not.

A demand letter also does double duty for you. It serves as the written notice the statute requires, and it builds the record a judge will later read if the matter does go to court. Moreover, where a landlord will not listen to reason, and I have to take the matter to a court for a tenant client, having prepared the demand letter seriously cuts down on the time—and expense to you in legal fees—in preparing the filings to the court.

The mistakes I see most often are avoidable:

• Withholding rent on your own. Virginia law does not permit a tenant simply to stop paying because the landlord has not made repairs. Rent goes into the court’s escrow under § 55.1-1244 or is deducted under the strict terms of § 55.1-1244.1, and nowhere else. A tenant choosing to withhold rent hands the landlord a nonpayment eviction, and these are, unlike other evictions, very quick to attain for a landlord.

• Relying on calls and texts. If it is not in writing, the statutory clock may never have started, no matter how egregious the landlord’s breach of your rights.

• Hiring the wrong repair person. Repair-and-deduct requires a licensed contractor and documented actual costs; a friend or handyman, no matter how skilled, can cause you problems down the line.

• Moving out without proper notice. Abandoning the unit without following § 55.1-1234 can leave you liable for the remaining rent, even when the landlord was plainly in breach.

• Failing to document. Dated photographs, video, inspection reports, and copies of every communication are the raw material of every successful tenant case.

The Takeaway

The VRLTA reflects a deliberate policy judgment, more than a century in the making, that a residential lease is not merely a contract to pay money for space, but a promise of a safe and habitable home. The 2026 legislative session moved the law further in tenants’ direction, and more changes take effect in January and July of 2027. The rights are real. Enforcing them, however, rewards precision, and the difference between a tenant who recovers damages and fees and one who faces an eviction filing is often a single, innocently-missed step or overlooked technicality.

If you are dealing with a landlord who will not make repairs, has locked you out or cut off a utility, is charging you for repairs that are the landlord’s responsibility, is holding your security deposit, or is retaliating against you for speaking up, I would be glad to review your situation. Before you assume that the problem is too small to be worth a lawyer’s time, remember that the General Assembly wrote fee-shifting into these remedies precisely so that ordinary tenants could enforce them, and be paid back by their landlord for their legal fees.

This article provides general information about Virginia law as of October 2026 and is not legal advice. Reading it does not create an attorney-client relationship. Every situation is unique and governed by its own facts and lease terms; consult an attorney about yours. As always, I would be honored if you choose me to be that attorney.

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